Pouchesdirect.shop shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. Prilla.com will pay to send replacement products and/or services.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Prilla.com have informed you about the product.

You do not qualify for our return policy if:

– The service you have bought was commenced with your consent during the return period.
– The price of the service purchased fluctuates with the financial market (ie Stock options).
– Due to the physical nature of the service, it is not returnable.
– The seal of authentication of the product has been broken/opened.

Several types of goods are exempt from being returned. Perishable goods such as nicotine pouches can not be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

When returning a product/service:

You are obliged to keep the product/service in the same condition as when delivered.
You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.